Terms and Conditions
1. GENERAL ASPECTS
The site"www.atvi.eu",hereinafter referred to as "atvi.eu", is owned and managed by SC ALVIS MANAGEMENT SRL, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register under no. J40/9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania. Email: firstname.lastname@example.org.
atvi.eu reserves the right to update / change / modify at any time the content of this site, as well as the terms and conditions of use, without any prior notice to the users.
2. DEFINITIONS AND TERMS
Atvi.eu - is the trade name SC ALVIS MANAGEMENT SRL, legal person, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register under no. J40/9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Buyer - natural / legal person or any legal entity that makes an account on the Atvi.eu website and places an order.
Seller - the commercial company SC ALVIS MANAGEMENT SRL, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register under no. J40/9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by seller, Buyer.
Account – the section of the site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information about the Buyer and the Buyer's history on the Site (orders, tax invoices, goods guarantees, etc.).
Order - an electronic document that intervenes as a form of communication between seller and buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and to make their payment.
Contract - an Order confirmed by the Seller, by which the Seller agrees to sell and deliver the Products and Services and the Buyer agrees to purchase, receive and make payment for these Products and Services. The distance contract is concluded between the Seller and the Buyer, without the need for the simultaneous physical presence of the Seller and the Buyer.
Intellectual Property Rights (below IPR) - all intangible rights such as know-how, copyright and copyright in a copyright nature, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
Specifications - all specifications and/or descriptions of the Goods and Services as specified in the Order.
Newsletter – means of periodical information, exclusively electronic (e-mail, SMS) on the Goods and Services and / or promotions carried out by the Seller in a certain period, but without having any commitment from the Seller regarding the information contained in him.
The Buyer may make Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and will complete the Order by making the payment by one of the ways expressly indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that there is stock available for it. Adding a Good / Service to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly the automatic reservation of the Good / Service.
The order will be composed of the following documents, in order of importance:
- Order and its specific conditions
- Buyer's specifications (where applicable)
- Terms and conditions
By launching an electronic or telephone order on the aforementioned site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its operations.
Atvi.eu reserves the right to perform the validation of orders (before their fulfillment) by contacting customers by phone.
The launch of an order involves only the confirmation of its registration within the Atvi.eu platform, its acceptance, the real availability of the products and the delivery terms according to the information appeared on the order page will be confirmed by phone or email by the representatives of the Atvi.eu upon order confirmation.
If seller confirms the order, this will imply a full acceptance of the terms of the Order. The acceptance of the order by the Seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a receipt from him. The Seller does not consider at any time an unconfirmed order as having the value of a Contract.
This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is made by phone or electronically (e-mail). The general terms and conditions of sale will be the basis of the Contract thus concluded, in addition to which the Warranty Certificate issued by the Seller or a supplier thereof is completed.
By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact him/ her, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages in the following cases:
- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in case of online payment;
- invalidation of the transaction by the card processor agreed by the Seller, in case of online payment;
- the data provided by the Buyer on the Site are incomplete and / or incorrect;
- consecutively failed deliveries;
In certain situations, and for justified reasons, the Seller reserves the right to modify the quantity of goods and / or services in the Order. If you modify the quantity of Goods and / or Services in the Order, it will notify the Buyer at the e-mail address or phone number made available to the Seller when making the Order and will return the amount paid.
If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Customer / Buyer about this fact and will return to the Buyer's account the value of the Good and / or service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact.
Atvi.eu reserves the right to cancel an order if the price of the product or some characteristics of the product have been entered wrongly in the database, or displayed incorrectly, the delivery not yet made.
The contract is considered concluded between the Seller and the Buyer at the time of receipt by the Buyer from the Seller, through the electronic mail and / or SMS of the notification of sending the Order.
4. PRICE AND METHOD OF PAYMENT
The price and the method of payment are specified in the Order. The Seller will issue to the Buyer an invoice for the Delivered Goods and Services, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.
The prices of the Goods and Services displayed on the www.atvi.eu website include THE DV according to the legislation in force.
The payment of the products is made in cash / cash, upon delivery of the product or by credit / debit card when placing the order online.
In the case of online payments, the Seller is not and cannot be held responsible for any other additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the bank issuing his card, if the currency of its issuance differs from RON. The responsibility for this action lies only with the Buyer.
The estimated delivery date may vary depending on the product, and will be confirmed by phone by a consultant, as soon as possible after placing the Order.
If the delivery and / or start-up terms of the Order cannot be respected, the Seller is obliged to notify the Buyer of the estimated deadline for the completion of the delivery.
For all product categories, the maximum delivery time is 30 days from the date of confirmation of the Order.
If the products are unavailable (including if the price or some features of the products have undergone changes after the confirmation of the Order), the Seller will inform the Customer about the unavailability and the amounts he has paid will be refunded within 7 days. The Customer can confirm the changes occurred regarding the price or characteristics of the products, thus modifying the initial Order, and the Seller will deliver the products according to the Order thus modified.
The Seller will ship the Goods and Services in a door-to-door courier system to the Buyer.
Unless it is agreed by the Seller and Buyer differently, the Seller discharges the risks and responsibilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer's representative.
The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
The Seller will make the delivery of the Goods and Services on the territory of Romania.
All products sold by the Atvi.eu website benefit from the legal guarantee of conformity, as well as from the commercial guarantee offered by the manufacturer.
The products are new, in the original packaging and come from sources authorized by each manufacturer.
The commercial guarantee differs from one product to another depending on the conditions specified by the Importer / Manufacturer. You will find the information regarding the commercial warranty on the presentation page of each product. For legal entities, the warranty is 1 year, regardless of the product.
The legal person that provides the commercial guarantee is the one mentioned on the Product Warranty Certificate.
7. RIGHT OF WITHDRAWAL AND RETURN POLICY
According to ordinance no.130/2000, art.7 para.1 provides: "the consumer has the right to unilaterally terminate the distance contract, within 14 working days, without penalties and without invoking any reason. The only costs that may fall on the consumer are the direct costs of returning the products"
Thus, the buyer, who is a natural person, may exercise his right of withdrawal from the Contract within 14 days from the date on which he or a third party, other than the carrier and which is indicated by the consumer, takes physical possession of the products, by filling in the withdrawal form (this is only a model and is not mandatory) made available.
If the Buyer requests the withdrawal from the Contract / return of the purchased products, within the withdrawal terms from the contract / return mentioned above, he must return all the goods that accompanied the respective product.
The buyer undertakes to return only those products that are in the same condition in which they were delivered (with all accessories, with labels intact and together with the documents that accompanied them).
The return of the products will be made at the expense of the customer, using the same transport service with which the shipment was made. The products must be returned in the state in which they were received, in original packaging and accompanied by all the original accessories and documents. Damage to the products or putting it in a state of unsaleability leads to the refusal of return.
If these conditions are met, we will return within 14 days after we take possession of the return package, the value of the products paid by the customer.
The return package must be accompanied by the completed return form.
The reimbursement of the money is made through the bank in the client's IBAN account.
At the same time, this law stipulates the following: "The consumer cannot unilaterally denounce the contracts for the supply of products executed according to the consumer's specifications or of distinctly personalized products". Therefore, the special orders requested will fall into this category.
By special orders we mean color customization, material customization, name customization or other customizations made as a result of the customer's request