Right of Withdrawal and Return Policy
According to ordinance no.130/2000, art.7 para.1 provides: "the consumer has the right to unilaterally terminate the distance contract, within 14 working days, without penalties and without invoking any reason. The only costs that may fall on the consumer are the direct costs of returning the products"
Thus, the buyer, who is a natural person, may exercise his right of withdrawal from the Contract within 14 days from the date on which he or a third party, other than the carrier and which is indicated by the consumer, takes physical possession of the products, by filling in the withdrawal form (this is only a model and is not mandatory) made available.
If the Buyer requests the withdrawal from the Contract / return of the purchased products, within the withdrawal terms from the contract / return mentioned above, he must return all the goods that accompanied the respective product.
The buyer undertakes to return only those products that are in the same condition in which they were delivered (with all accessories, with labels intact and together with the documents that accompanied them).
The return of the products will be made at the expense of the customer, using the same transport service with which the shipment was made. The products must be returned in the state in which they were received, in original packaging and accompanied by all the original accessories and documents. Damage to the products or putting it in a state of unsaleability leads to the refusal of return.
If these conditions are met, we will return within 14 days after we take possession of the return package, the value of the products paid by the customer.
The return package must be accompanied by the completed return form.
The reimbursement of the money is made through the bank in the client's IBAN account.
At the same time, this law stipulates the following: "The consumer cannot unilaterally denounce the contracts for the supply of products executed according to the consumer's specifications or of distinctly personalized products". Therefore, the special orders requested will fall into this category.
By special orders we mean color customization, material customization, name customization or other customizations made as a result of the customer's request