1. GENERAL ASPECTS
The site " www.atvi.eu ", hereinafter referred to as "atvi.eu", is owned and managed by SC ALVIS MANAGEMENT SRL, having the following identification data: Unique fiscal registration code RO 17647010, registered at the Trade Register with no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania. Email: firstname.lastname@example.org .
atvi.eu reserves the right to update / change / modify at any time the content of this site, as well as the terms and conditions of use, without any prior notice to users.
2. DEFINITIONS AND TERMS
Atvi.eu - is the trade name of SC ALVIS MANAGEMENT SRL, the legal person, having the following identification data: Unique fiscal registration code RO 17647010, registered at the Trade Registry under no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Buyer - Individual / legal entity or any legal entity that makes an account on Atvi.eu and places an order.
Seller - SC ALVIS MANAGEMENT SRL, having the following identification data: Unique Registration Code RO 17647010, registered with the Trade Registry under no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Goods and Services - any product or service, including the documents and services mentioned in the Purchase Order, to be provided by Seller, Buyer.
Account - the section of the site consisting of an email address and a password that allows the Buyer to submit the Order and contains information about the Buyer and Buyer history on the Site (orders, tax invoices, goods guarantees, etc.).
Order - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and make their payment.
Contract - an Order confirmed by the Seller through which the Seller agrees to sell and deliver the Products and Services and the Buyer agrees to acquire, receive and make payment of these Products and Services. The distance contract eastis concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and Buyer being necessary.
Intellectual Property Rights (hereafter IPR) - all intangible rights such as know-how, copyright and copyrights rights, database rights, design rights, model rights, patents, trademarks and domain name records for any of the above.
Specifications - All specifications and / or descriptions of Goods and Services as specified in the Order.
Newsletter - a periodic, electronic (e-mail, SMS) information about the Goods and Services and / or promotions made by the Seller in a certain period, but without any commitment from the Seller with reference to the information contained in this.
Buyer can place Orders on the Site by adding the Goods and / or Services you wish to in the shopping cart, and then complete the Order by making the payment in one of the express ways indicated. Once added to your shopping cart, a Good and / or a Service is available for purchase as long as there is a stock available for that. Adding a Good / Service to your shopping cart, in the absence of completion of the Order, does not entail the registration of an order, or the automatic reservation of the Goods / Service.
The order will be composed of the following documents, in order of importance:
- The order and its specific conditions
- Buyer specifications (where applicable)
- Terms and conditions
By placing an electronic or telephone order on the above mentioned site, the Buyer agrees with the form of communication (by telephone or e-mail) through which the Seller carries out his operations.
Atvi.eu reserves the right to validate orders (before honoring them) by contacting customers by phone.
The launch of an order requires only confirmation of its registration in the Atvi.eu platform, its acceptance, the actual availability of the products and the delivery terms according to the information on the order page will be confirmed by phone or email by Atvi.eu representatives upon confirmation order.
If the Seller confirms the order, this will imply full acceptance of the terms of the Order. Acceptance of the order by the Seller is considered to be completed when there is a verbal (phone) or electronic (e-mail) confirmation from the Seller to the Buyer, without the need for confirmationreception by him. The seller does not at any time regard an unconfirmed order as having the value of a Contract.
This Agreement enters into force upon the Seller's confirmation of the Order. Confirmation is made by phone or electronic (e-mail). The General Terms and Conditions of Sale will form the basis of the Contract thus concluded, in addition to being the Guarantee Certificate issued by the Seller or a supplier thereof.
By completing the Order, the Buyer agrees that all the data provided by the Buyer, which is necessary for the purchase process, is correct, complete and true at the time of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact him / her by any means available / agreed by the Seller in any situation where contact with the Buyer is required.
The Seller may cancel the Buyer's Purchase Order upon prior notice to the Purchaser, without any further obligation of any party to the other, or without any party claiming the other damages in the following cases:
- non-acceptance by the issuing bank of the Buyer's card of the transaction in the case of online payment;
- invalidation of the transaction by the card processor agreed by the Seller, in case of online payment;
- the data provided by the Buyer on the Site is incomplete and / or incorrect;
- successive deliveries failed;
In certain circumstances, and for justified reasons, the Seller reserves the right to change the amount of Goods and / or Services in the Order. If you modify the quantity of Goods and / or Services in the Order, the Buyer will notify the Buyer at the email address or telephone number made available to the Seller upon making the Order and will refund the amount paid.
If a Good and / or Service ordered by the Buyer can not be delivered by the Seller, the latter will inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Goods and / or the Service, within the maximum 7 (seven) days after the Seller has acknowledged this fact.
Atvi.eu reserves the right to cancel an order if the product's price or some features of the product have been wrongly entered in the database, or displayed incorrectly, delivery not yet performed.
The contract is considered to have been concluded between the Seller and the Buyer at the moment of receipt by the Buyer from the Seller through the electronic mail and / or SMS of the notice of dispatch of the Order.
4. PRICE AND MODALITY OF PAYMENT p>
The price and method of payment are specified in the Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.
Payment of the products is made in cash / cash, upon delivery of the product or by credit / debit card when ordering online.
In the case of online payments, the Seller is not and can not be held responsible for any additional cost incurred by the Buyer, including but not limited to currency conversion fees applied by the card issuing bank, if its currency of issue differs from RON. Responsibility for this action is borne only by the Buyer.
Estimated delivery dates may vary depending on the product, and will be confirmed by a consultant by phone as soon as possible after placing the Order.
If the delivery and / or commencement of the Order can not be observed, the Seller is obliged to notify the Buyer of the estimated delivery time.
For all product categories, the maximum delivery time is 30 days from the date of confirmation of the Order.
If the products are unavailable (including if the price or some features of the products have undergone changes subsequent to Order confirmation), the Seller will inform the Customer of unavailability and the amounts that he has paid will be reimbursed within 7 days . The customer can confirm the changes made to the price or characteristics of the products, thus modifying the Initial Order and the Seller will deliver the products accordingly to the Order so modified.
The Seller will ship the Goods and Services in a door-to-door courier system to Buyer.
Unless otherwise agreed by Seller and Buyer, the Seller shall discharge the risks and responsibilities associated with the Goods and Services when handed over to the domestic courier company with which the Seller cooperates or to the Buyer's representative.
The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
The Seller will deliver the Goods and Services on the territory of Romania.kground-color: white; ">
All products marketed by the Atvi website are subject to the legal guarantee of compliance as well as to the commercial warranty provided by the manufacturer.
The products are new in their original packaging and come from sources licensed by each manufacturer.
The commercial warranty differs from one product to another depending on the conditions specified by the Importer / Manufacturer. You will find the information on the commercial guarantee on the product presentation page. For legal entities, the warranty is 1 year, irrespective of the product.
The legal person securing the commercial guarantee is the one mentioned on the Product Warranty Certificate.
7. RIGHT OF RETURN AND RETURN POLICY
Under the applicable law, the Purchaser may exercise his right to withdraw from the Contract within 14 calendar days of the date of entry into possession of the Products.
In addition to this legal term, Atvi.eu offers FREE RETURN to products within 60 calendar days of receiving the Order.
The right of withdrawal / refund applies only to individual buyers. Buyers who use products for professional purposes, businesses, licensed individuals, individual businesses, family businesses, or the like do not benefit from this right.
Buyer agrees to notify Atvi.eu of his / her request to withdraw / return the products within 60 calendar days of receipt of the products. Otherwise, Atvi.eupoate refuses the package.
Upon receipt of the customer's withdrawal / return information, Atvi.eue makes a request to the courier to move it to the address indicated in the customer's communication and pick up the parcel to be returned. The shipping costs of the returned parcels are not the responsibility of the customer, which will be assumed by Farmbee.ro.
If the Buyer requests withdrawal from the Contract / return of the purchased products within the legal withdrawal / return period, he / she must return all the goods that accompanied the product.
Also, if the delivered products were accompanied by any gifts, the buyer must also return the gifts received.
If they were purchased anymoremany products of the same kind and return of all products, one product can be returned unsealed, the rest of the quantity being accepted only if the products are sealed.
The buyer undertakes to return only those products that are in the same condition as they were delivered (with all the accessories, the labels intact and the documents that accompanied it).
Products that meet at least one of the following conditions will not be accepted:
- unauthorized interventions have been performed on the product,
- the packaging is damaged or incomplete;
- the product has excessive use / wear, scratches, scuffs, mechanical or electrical shocks or shocks;
- the product is not returned with all the accessories received in the package;
- the product was part of a special order (special order is that which is not part of the Seller's usual stock but can be delivered on a firm order and payment of an advance).
The following are exempt from the right of withdrawal:
a) service contracts after full service, if the execution has begun with the express prior consent of the Buyer and after he has confirmed that he has knowledge that he will lose the right to withdraw after the complete execution of the Contract by the Seller;
b) the supply of Goods and / or Services whose price depends on fluctuations in the financial market that the Seller can not control and which may occur during the withdrawal period;
c) the supply of Goods made according to the specifications presented by the Buyer or clearly personalized;
d) the supply of Goods that are likely to deteriorate or expire rapidly;
e) the provision of Sealed Goods that can not be returned for health or hygiene reasons and which have been unsealed by the Buyer;
f) the supply of Goods that are, after delivery, according to their nature, inseparably mixed with other elements;
g) the supply of alcoholic beverages whose price has been agreed at the time of the Contract, the delivery of which can not be made before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller can not control ;
h) conthe trades in which the Buyer specifically requested the Seller to move to his home or to perform urgent repairs or maintenance work. If, on the occasion of such a visit, the Seller provides other services than those expressly requested by the Buyer or provides other Goods than the spare parts indispensable for the performance of the maintenance or repair work, the right of withdrawal shall apply to such Services or Additional Goods ;
i) the provision of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
j) provision of newspapers, periodicals and magazines, with the exception of subscription contracts for the provision of such publications;
k) the provision of digital content that is not delivered on a material carrier if the performance has begun with the express prior consent of the Buyer and after he has confirmed that he has knowledge that he will lose his right to withdraw.
The Seller will refund the amount within 14 calendar days of the Buyer informing the Seller of his / her decision to withdraw from the Contract / return. The amount will be returned as follows:
- for Paid Orders with online card -> by returning to the account from which the payment was made;
- for Orders paid with repayment or by bank / OP -> by bank transfer
Seller will be able to postpone reimbursement of the amount until receipt of the Goods sold or until receipt of evidence that they have been shipped if they have not offered to recover the Goods themselves (the most recent date will be taken).