1. GENERAL ASPECTS
The site " www.atvi.eu ", hereinafter referred to as "atvi.eu", is owned and managed by SC ALVIS MANAGEMENT SRL, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register with no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania. Email: email@example.com .
atvi.eu reserves the right to update / change / modify at any time the content of this site, as well as the terms and conditions of use, without any prior notification of users.
2. DEFINITIONS AND TERMS
Atvi.eu - is the commercial name of SC ALVIS MANAGEMENT SRL, the legal person, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register with no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Buyer - natural person / legal entity or any legal entity that makes an account on the Atvi.eu website and places an order.
Seller - SC ALVIS MANAGEMENT SRL trading company, having the following identification data: Unique Tax Registration Code RO 17647010, registered with the Trade Register with no. J40 / 9882/2005, having its registered office in Str. Vatra Luminoasa Nr.111 Ap.3 Sector.2 Bucharest, Romania
Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by the Seller, the Buyer.
Account - the section of the site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Buyer and the Buyer's history on the Site (orders, tax invoices, guarantees of goods, etc.).
Order - an electronic document that intervenes as a form of communication between Seller and Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and to pay for them.
Contract - an Order confirmed by the Seller, by which the Seller agrees to sell and deliver the Products and Services and the Buyer agrees to purchase, receive and pay for these Products and Services. The contract on the Eastern distanceit is concluded between Seller and Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Intellectual Property Rights (hereinafter DPI) - all immaterial rights such as know-how, copyright and copyright in nature, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.
Specifications - all specifications and / or descriptions of Goods and Services as specified in the Order.
Newsletter - periodic, exclusively electronic means of information (e-mail, SMS) on the Goods and Services and / or promotions carried out by the Seller during a certain period, without having any commitment from the Seller with reference to the information contained by this.
The buyer can place Orders on the Site, by adding the desired Goods and / or Services in the shopping cart, following the completion of the Order making the payment by one of the methods indicated expressly. Once added to the shopping cart, a Good and / or a Service is available for purchase as long as there is stock available for it. Adding a good / service to the shopping cart, without the completion of the order, does not entail the registration of an order, implicitly neither the automatic reservation of the good / service.
The order will consist of the following documents, in order of importance:
- Order and its specific conditions
- Buyer's specifications (where applicable)
- Terms and conditions
By issuing an electronic or telephone order on the aforementioned site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its operations.
Atvi.eu reserves the right to validate orders (before honoring them) by contacting customers by telephone.
The issue of an order involves only the registration confirmation of it within the Atvi.eu platform, its acceptance, the actual availability of the products and the delivery terms according to the information appearing on the order page will be confirmed by telephone or email by Atvi.eu representatives upon confirmation order.
If the Seller confirms the order, this will imply full acceptance of the terms of the Order. Acceptance of the order by the Seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring confirmationreceiving from him. The seller does not consider at any time an unconfirmed order as having the value of a Contract.
This Contract enters into force when the Seller confirms the Order. Confirmation is done by telephone or electronic (e-mail). The general terms and conditions of sale will be the basis of the Contract thus concluded, in their completion being the Guarantee Certificate issued by the Seller or a supplier thereof.
By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages in the following cases:
- the acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
- Invalidation of the transaction by the card processor approved by the Seller, in the case of online payment;
- the data provided by the Buyer, on the Site are incomplete and / or incorrect;
- consecutively failed deliveries;
In certain situations, and for justified reasons, the Seller reserves the right to change the quantity of the Goods and / or Services in the Order. If you change the quantity of Goods and / or Services in the Order you will notify the Buyer at the e-mail address or at the telephone number made available to the Seller when placing the Order and he will return the amount paid.
In the event that a Goods and / or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client / Buyer about this fact and will return to the Buyer's account the value of the Good and / or the Service, within maximum 7 (seven) days from the date the Seller became aware of this fact.
Atvi.eu reserves the right to cancel an order if the price of the product or some features of the product have been entered incorrectly in the database, or displayed incorrectly, the delivery not yet being made.
The contract is considered concluded between Seller and Buyer at the moment of receipt by the Buyer from the Seller, through the electronic post and / or SMS of the notification of shipment of the Order.
4. PRICE AND METHOD OF PAYMENT p>
The price and the method of payment are specified in the Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice according to the legislation in force.
The prices of Goods and Services displayed on the www.atvi.eu website include VAT according to the legislation in force.
The payment of the products is made in cash / cash, when the product is delivered or by credit / debit card when placing the order online.
In the case of online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion commissions applied by the issuing bank of its card, in case the currency of its issuance differs from RON. Responsibility for this action is borne only by the Buyer.
The estimated delivery date may vary depending on the product, and will be confirmed by telephone by a consultant, shortly after placing the Order.
In case the terms of delivery and / or starting of the Order cannot be respected, the Seller is obliged to notify the Buyer of the estimated term of completion of the delivery.
For all product categories, the maximum delivery time is 30 days from the date of order confirmation.
In case the products are unavailable (including if the price or some characteristics of the products have undergone modifications subsequent to the confirmation of the Order), the Seller will inform the Customer about the unavailability and the amounts that he has paid will be reimbursed within 7 days . The customer can confirm the changes made regarding the price or characteristics of the products, thus modifying the original order, and the Seller will deliver the products according to the order thus modified.
The Seller will send the Goods and Services in the door-to-door courier system to the Buyer.
Unless otherwise agreed by the Seller and Buyer, the Seller discharges the risks and responsibilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer's representative.
The seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
The seller will deliver the Goods and Services on the Romanian territory.
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All products marketed by the Atvi.euben website are subject to the legal guarantee of compliance, as well as the commercial guarantee offered by the manufacturer.
The products are new, in their original packaging and come from sources authorized by each manufacturer.
The commercial warranty differs from one product to another depending on the conditions specified by the Importer / Manufacturer. You will find the information regarding the commercial guarantee in the presentation page of each product. For legal entities, the warranty is 1 year, regardless of product.
The legal person that provides the commercial guarantee is the one mentioned on the Product Guarantee Certificate.
7. RIGHT OF WITHDRAWAL AND RETURN POLICY
According to the legislation in force, the Buyer natural person can exercise his right of withdrawal from the Contract within 14 calendar days from the date of entry into possession of the products.
In addition to this legal term, Atvi.euva offers the possibility of FREE RETURN of the products within a period of 60 calendar days from the moment of receiving the Order.
The right of withdrawal / return applies only to Buyers of natural persons. Buyers who use the products for professional purposes, companies, authorized natural persons, individual companies, family businesses or the like do not benefit from this right.
The buyer undertakes to notify Atvi.eu of its intention to withdraw / return the products within a maximum of 60 calendar days from the receipt of the products. Otherwise, Atvi.eupoate will refuse the package.
At the moment of receiving the information regarding the intention to withdraw from the contract / return of the client, Atvi.eue makes a request to the courier for moving it to the address indicated in the communication of the client and lifting the parcel to be returned. The shipping costs of the parcel / s returned are not the responsibility of the customer, these will be borne by Farmbee.ro.
In case the Buyer requests the withdrawal from the Contract / return of the purchased products, within the legal term of withdrawal from the contract / return, he must return all the goods that accompanied the respective product.
Also, if the delivered products have been accompanied by any gifts, the buyer must return the received gifts including return.
If they were purchased latermany products of the same kind and it is desired to return all products, only one unsealed product can be returned, the rest of the quantity being accepted only if the products are sealed.
The buyer undertakes to return only those products that are in the same state in which they were delivered (with all the accessories, with the labels intact and together with the documents that accompanied it).
Products that meet at least one of the following conditions will not be accepted for return:
- unauthorized interventions were performed on the product;
- the packaging is damaged or incomplete;
- the product has traces of excessive use / wear, scratches, scratches, strokes or mechanical / electrical shocks;
- the product is not returned with all the accessories received in the package;
- the product was part of a special order (the special order is the one that is not part of the Seller's usual stock but can be delivered on the basis of a firm order and payment of an advance).
The following are exempted from the right of withdrawal from the Contract:
a) the service provision contracts, after the complete provision of the services, if the execution started with the express prior agreement of the Buyer and after the latter confirmed that he was aware that he will lose his right to withdraw after the complete execution of the Contract by Seller;
b) the supply of Goods and / or services whose price depends on the fluctuations in the financial market that the Seller cannot control and which may take place during the withdrawal period;
c) the supply of Goods made according to the specifications presented by the Buyer or clearly personalized;
d) the supply of Goods that are likely to deteriorate or expire rapidly;
e) the supply of Sealed Goods which cannot be returned for health or hygiene reasons and which have been sealed by the Buyer;
f) the supply of Goods that are, after delivery, according to their nature, inseparably mixed with other elements;
g) supply of alcoholic beverages whose price was agreed at the time of conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose real value depends on the fluctuations on the market that the Seller cannot control ;
h) withthe tracts in which the Buyer specifically requested the Seller to move to his home to perform urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or provides other Goods than the spare parts indispensable for the execution of the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods ;
i) providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
j) the supply of newspapers, periodicals and magazines, except the subscription contracts for the provision of such publications;
k) the provision of digital content that is not delivered on a material medium, if the delivery began with the express prior consent of the Buyer and after it has confirmed that it has become aware that it will lose its right to withdraw.
The Seller will reimburse the amount within a maximum of 14 calendar days from the date the Seller informs the Buyer about his decision to withdraw from the Contract / return. The amount will be returned as follows:
- for the Orders paid by card online -> by refund in the account from which the payment was made;
- for orders paid by refund or through bank / PO -> by bank transfer
The seller will be able to postpone the reimbursement of the amount until the receipt of the Goods sold or until the receipt of a proof that they were sent, if he did not offer to recover the Goods himself (the most recent date will be taken).